Standard Warranty

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HEMP / R.F. Shielded Pneumatic (Air) Door Warranty, Extended Warranty, & Service Plans

Gaven offers warranties on doors to guarantee our product’s materials and workmanship.

Standard Warranty

Product or Component Duration of Standard Warranty What’s Covered
Door Leaf and Frames 15 years Defective parts and components supplied by Gaven as part of a completed solution.
Air Seals 1 year
Controller 1 year
Hardware 1 year
Pneumatic Parts 1 year
Compressors 1 year
Control Boxes 1 year
3 rd Party Components 1 year or mfgr. warranty (if longer)

*Field installation, unauthorized 3 rd party repairs, and travel are not covered by warranty.

Extended Warranty Options

  • Available in 1, 3, and 5-year options.
  • Covers replacement parts and shipping for warrantied parts.
  • Standard flat-rate service cost for Gaven on-site technician if requested or required.
  • Multi-door discounts for sites with more than one door.

MRI & RF Swing Door Extended Warranty Pricing

EXWAR-RFD-1YR 1 Year $1,000 $1,500 flat rate cost for an on-site repair technician, if required.
EXWAR-RFD-3YR 3 Years $2,700
EXWAR-RFD-5YR 5 Years $4,000

*Flat rate based on man-day rates and can cover multiple doors per day. Additional costs apply if repairs require more than one technician.

**Extended warranty pricing is per door with discounts available for multiple doors per site.

Heavy Duty and Standard HEMP Door Extended Warranty Pricing

EXWAR-HD-1YR 1 Year $2,000 $1,500 flat rate cost for an on-site repair technician, if required.
EXWAR-HD-3YR 3 Years $5,400
EXWAR-HD-5YR 5 Years $8,000

*Flat rate based on man-day rates and can cover multiple doors per day. Additional costs apply if repairs require more than one technician.

**Extended warranty pricing is per door with discounts available for multiple doors per site.

Service Plan Options

  • Available in 1, 3, and 5-year options.
  • Includes extended warranty for doors.
  • Includes annual technician site visit for maintenance and service.
  • Includes Shielding Effectiveness testing.
  • On-site repair response time guaranteed within 72 business hours.
  • Multi-door discounts for sites with more than one door.

MRI/RF Swing Door Service Plan Pricing

SERVICE-RFD-1YR 1 Year $5,000 $1,500 flat rate cost for an on-site repair technician, if required.
SERVICE-RFD-3YR 3 Years $13,500
SERVICE-RFD-5YR 5 Years $20,000

*Flat rate based on man-day rates and can cover multiple doors per day. Additional costs apply if repairs require more than one technician.

**Extended warranty pricing is per door with discounts available for multiple doors per site.

HEMP SWING DOOR SERVICE PLAN PRICING

SERVICE-HD-1YR 1 Year $7,500 $1,500 flat rate cost for an on-site repair technician, if required.
SERVICE-HD-3YR 3 Years $21,000
SERVICE-HD-5YR 5 Years $32,500

*Flat rate based on man-day rates and can cover multiple doors per day. Additional costs apply if repairs require more than one technician.

**Extended warranty pricing is per door with discounts available for multiple doors per site.

All Gaven products provide a complete Preventative Maintenance Schedule (PMS) to maintain the effectiveness and operation of the door. Contact Gaven for a copy of the manual at sales@gavenindustries.com if a new copy is required. Documentation of PMS is required for warranty validation.

Customer Performed Preventative Maintenance
Schedule – MRI & RF

Standard Preventative Maintenance Schedule:

Task Interval
Visual inspection of accessible shield walls & door weld seams. Monthly
Visual Inspection of air seal, hinges, pneumatic fittings, door frames, electrical control system, closers, etc. Weekly
Cleaning of all air seals and mating surfaces. Weekly
Inspection of pneumatic air system – compressor, fittings, and air lines. Annual

Preventative Maintenance Schedule - HEMP

Customer Performed Standard Preventative Maintenance Schedule:

Task Interval
Visual inspection of accessible EMP shield walls & PoE weld seams. Monthly
Visual Inspection of air seal, hinges, pneumatic fittings, door frames, electrical control system, closers, etc. Weekly
Cleaning of all air seals and mating surfaces. Weekly
Inspection of pneumatic air system – compressor, fittings, and air lines. Monthly

Special Considerations

Gaven is not responsible for damage due to:

  • Misuse and abuse.
  • Replacement parts installed without Gaven installation training or by a vendor not authorized for repair.
  • Acts of God and force majeure.
  • Modification of the door leaf and frame or any subassembly.

Warranty is voided if:

  • The door assembly is modified in any way.
  • Improperly cleaned or due to unapproved chemical application. Approved chemical agents provided in manual documents
  • The serial number is removed.

Gaven assumes no liability for consequential damages.

Gaven Standard Warranty Statement

1. WARRANTIES

A. General warranty:

Seller warrants that its work (except for those aspects of the work covered by special warranties) will be free from defects in material and workmanship for a period of

  • Fifteen (15) years from the date of delivery for the door frame and door leaf,
  • One (1) year from the delivery date of door hardware and controllers, barring abuse or misuse of the doors and barring “force majeure”, which includes all other circumstances and actions beyond the direct and immediate control of the Seller. Seller’s liability under this warranty shall be limited to repair of its work by the seller alone to meet the original specifications. Seller shall not be liable for the cost of inspecting its work for defects or for repair by any person other than the Seller.

B. Special warranty for r.F. Shielded air seals:

Seller warrants to Owner, only, that the R.F. Shielded Air Seals (hereinafter referred to as Air Seals) in the R.F. door (which is a normal wear item) will not fail due to deterioration for a period of one (1) year from the date of delivery. The warranty shall not apply to:

deterioration for a period of one (1) year from the date of delivery. The warranty shall not apply to:

  • Air Seals which are abused or misused
  • Air Seals which are not handled, installed, used, or cleaned in accordance with Seller’s published instructions
  • Replacement Air Seals beyond the warranty period applicable to the original gaskets. Seller’s liability under this warranty shall be limited to the replacement of the Air Seals. Seller shall not be liable for the cost of removal or installation of such Air Seals, nor incidental, consequential, or other damages in connection with the Air Seal.

C. Special warranty for components and hardware:

Seller assigns its full and complete warranty rights regarding all components and hardware. Seller does not warrant any components to any extent beyond that which their manufacturers warranted them to the Seller, and Seller shall not be independently liable for defects associated with those components beyond any liability of their manufacturer.

2. DISCLAIMER OF OTHER WARRANTIES

The warranties provided under section 1, above, are strictly limited to their terms and are in lieu of all other warranties, expressed, implied, and/or statutory.

3. EXCLUSIVE REMEDY, EXCLUSION OF CONSEQUENTIAL DAMAGES

Owner expressly agrees that the owner’s sole and exclusive remedy for breach of warranties set forth, above, for any tortuous conduct, or for any cause of action, shall be the remedies set forth in section 1. Owner further specifically understands and agrees that, except as provided in section 1, no remedy shall be available to the owner, including but not limited to claims for incidental, consequential, special, or punitive damages, for any cause whatsoever, or injury or death of persons or damage to property or any other consequential, economic, or incidental loss. Under no circumstances will the Seller be liable for loss of anticipated profits, or any other loss caused by reason of the nonoperational of, or the increased expense of operation caused by Seller work. This exclusion shall apply to all claims, whether sounding in tort, contract, or otherwise, and shall apply to all damages.

*SPECIAL NOTE: If the items furnished by Gaven Industries were not installed by Gaven Industries or an authorized installer, Gaven Industries shall not be liable for all defects, deterioration, etc. which may be determined by Gaven Industries to be caused by the installation. Gaven Industries shall only be responsible for issues attributed to factory defects.